Privacy Policy

1. Introduction

NexLvel ("we," "us," or "our") operates the NexLvel platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

When you register for an account, join a community group, or fill out a form, we may collect personally identifiable information such as your name, email address, phone number, company name, and industry interests. We also collect information about whether you are interested in buying or selling a business.

Usage Data

We automatically collect certain information when you visit, use, or navigate the Service. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our Service
• To manage your account and group memberships
• To personalize your experience and deliver relevant content
• To send you updates about community activity, webinars, and new content
• To process transactions and manage billing (for premium tiers)
• To sync your contact information with our CRM system for personalized support
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns to improve our Service
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

4. Data Sharing

We may share your information in the following situations:

• Service Providers: We share information with third-party service providers that perform services on our behalf, including CRM management, payment processing (Stripe), email delivery, and analytics.
• Community Interactions: When you post in community discussions, your display name and content are visible to other community members.
• Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.
• Legal Requirements: We may disclose your information where required by law or in response to valid legal process.
• With Your Consent: We may share your personal information for any other purpose with your consent.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Data Security

We use commercially reasonable administrative, technical, and physical security measures to protect your personal information, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Opt-Out: Opt out of receiving marketing communications from us at any time.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected].

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collect personal information, and the business purpose for collecting your personal information. You also have the right to request deletion of your personal information and to opt out of the sale of your personal information. We do not sell personal information.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so we can take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].